Warranty & Return Policy
Understanding your product coverage, return eligibility, and refund procedures.
Last Updated: April 1, 2025
Print this pageLimited Warranty Coverage
UAC warrants all products to be free from defects in materials and workmanship under normal use and service. This warranty applies to the original purchaser only and is non-transferable. Products must be installed by a qualified technician and used for their intended purpose. UAC reserves the right to determine warranty eligibility upon inspection of any returned item.
Warranty Period
New A/C Compressors: 12 months or 12,000 miles from purchase date, whichever occurs first. New Condensers, Evaporators, and other A/C components: 12 months from purchase date. Remanufactured/Exchange units: 6 months or 6,000 miles. Warranty coverage begins on the invoice date and does not renew or restart upon replacement of any part.
What is Not Covered
This warranty excludes: damage from improper installation or misuse; contamination from a previously failed compressor; failure to replace required companion parts (receiver drier, expansion valve, orifice tube); accident, fire, flood, or acts of God; normal wear and tear; products with altered serial numbers; labor and towing costs; or damage from using incorrect refrigerant or lubricant type.
Return Eligibility
New, unused products in original packaging may be returned within 30 days for a full refund or exchange. Items must be in resalable condition with all original documentation. Special-order parts are non-returnable. Electrical components may only be returned if unopened. Installed parts are not eligible unless covered under a warranty claim. A 15% restocking fee may apply to non-defective returns.
Return Process & Refunds
To initiate a return, contact UAC Customer Service to receive an RMA number. All returned packages must display the RMA number on the outside. Ship returns prepaid and insured — UAC is not responsible for items lost in transit. Once received and inspected, refunds are processed within 5–7 business days to the original payment method. Shipping charges are non-refundable unless the return is due to a UAC error.